Shipping policy
At YOUR LASH, we strive to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. Here's what you need to know about our shipping policy:
- Processing Time: All orders are processed and shipped within 48 hours (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
- Shipping Methods: We offer various shipping options to accommodate your needs. You can select your preferred shipping method during checkout.
- Delivery Time: The delivery time depends on the shipping method selected and your location. Please note that delivery times may vary, especially during peak seasons or unforeseen circumstances.
- International Shipping: We currently offer international shipping to select countries. Additional shipping charges and longer delivery times may apply for international orders.
- Order Tracking: You will receive a tracking number with your shipping confirmation email, allowing you to track the status of your order online.
- Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost during the checkout process before finalizing your order.
- Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer service team, and we will do our best to assist you.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. Thank you for choosing YOUR LASH!